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  Click here to go to the first staff post in this thread.   Thread: I cant purchase because I cant click on any button.

  1. #1
    geteo's Avatar
     

    Newer Member
    Jan 2012

    I cant purchase because I cant click on any button.

    Hello everybody,

    I think, I m the only person that has this problem.

    Once I click the launcher, I go to the purchase tab but when I try to click on "Next", is no possible. Its like I didnt anything with the left buttom of the mouse ( this works correctly in the rest of programs).




    I ve reinstall several times the beta, changing the install folder, but nothing happens. Is always the same: Impossible to click on any "next" buttom.


    I try also, to do do the same with my laptop and everything go perfect,

    My OS is W7 64 ultimate and the rest of programs run perfect.

    Thanks you in advance for your help!

  2.   Click here to go to the next staff post in this thread.   #2
    Jonathon LeFaive's Avatar ISI Staff

     rFactor 2 Validated 

    Location
    Ann Arbor, MI
    Quote Originally Posted by geteo View Post
    Hello everybody,

    I think, I m the only person that has this problem.

    Once I click the launcher, I go to the purchase tab but when I try to click on "Next", is no possible. Its like I didnt anything with the left buttom of the mouse ( this works correctly in the rest of programs).

    I ve reinstall several times the beta, changing the install folder, but nothing happens. Is always the same: Impossible to click on any "next" buttom.


    I try also, to do do the same with my laptop and everything go perfect,

    My OS is W7 64 ultimate and the rest of programs run perfect.

    Thanks you in advance for your help!
    Do any of the links at the bottom work, e.g., terms of service, privacy notice, etc.?

  3. #3
    geteo's Avatar
     

    Newer Member
    Jan 2012
    After checking all the links, No, they dont work.

    where can be the problem?

    Thanks again!
    Last edited by geteo; 01-16-12 at 06:29 PM.

  4. #4
    geteo's Avatar
     

    Newer Member
    Jan 2012
    Please, Could anyone help me?

    Thanks

  5.   Click here to go to the next staff post in this thread.   #5
    Jonathon LeFaive's Avatar ISI Staff

     rFactor 2 Validated 

    Location
    Ann Arbor, MI
    Quote Originally Posted by geteo View Post
    After checking all the links, No, they dont work.

    where can be the problem?

    Thanks again!
    Have you tried a different mouse. (Wacom) tablets and other non-traditional input devices are not supported with the commerce portal as of yet.

    Also, any custom setups with your network card may need to be temporarily disabled in order to purchase.

    Can you PM me your system specs and any custom configurations you might have setup on your computer?

  6. #6
    geteo's Avatar
     

    Newer Member
    Jan 2012
    Yes, I ve tried a different mouse but doesnt work either.

    I connect mi pc with cable and my network card has no any custom setup.

    OK, I going to send you my system specs for you check them,

    Thanks you in advance.

  7.   Click here to go to the next staff post in this thread.   #7
    Jeremy Miller's Avatar ISI Staff

     rFactor 2 Validated PC Specification @jeremymmiller 

    Try going to below link using your web browser, please to not buy just yet since without reactive working in the launcher you will not be able to activate the simulation. If you can see the below page, can you attempt to click the next buttons and see if does anything.

    snip-

  8. #8
    geteo's Avatar
     

    Newer Member
    Jan 2012
    Yes, this link works for me. I ve tested it with iexplorer and firefox and works perfectly and when I click on next I go to next page.
    Last edited by geteo; 01-25-12 at 10:33 AM.

  9. #9
    geteo's Avatar
     

    Newer Member
    Jan 2012
    So, Finally, What can I do for purchase the game?

  10. #10
    rebelucho's Avatar
     

    New Member
    Jan 2012
    Location
    Russia, Khabarovsk city
    Same problem.
    Button "NEXT" inactive.

    In browser: - all ok.

    System: XP sp3 (language russian)
    Default browser: chrome

    Tried to reinstall - the situation does not change

  11. #11
    geteo's Avatar
     

    Newer Member
    Jan 2012
    Thanks for reply Rebelucho,

    At least we are to persons with the same problem.

  12. #12
    geteo's Avatar
     

    Newer Member
    Jan 2012
    Please, is there any other test to do for solve the problem?

    What can we do more for run rfactor 2?

  13.   Click here to go to the next staff post in this thread.   #13
    Jeremy Miller's Avatar ISI Staff

     rFactor 2 Validated PC Specification @jeremymmiller 

    Working on it. I have an idea now. You could try updating your java runtimes. Thanks.

  14.   This is the last staff post in this thread.   #14
    Jeremy Miller's Avatar ISI Staff

     rFactor 2 Validated PC Specification @jeremymmiller 

    When you place the mouse over the "Next" button does is change state. Ie does look "pressed" when you hover over it.

  15. #15
    geteo's Avatar
     

    Newer Member
    Jan 2012
    Quote Originally Posted by Jeremy Miller View Post
    Working on it. I have an idea now. You could try updating your java runtimes. Thanks.
    SOLVED!!!

    Yes, you was right. I ve proceed to uninstall java and reinstall, and now the launcher works.

    Thanks for your support!

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