Help! I've pre-purchased and activated, but I can't log in for Multiplayer

[Scott Juliano]

Make sure that you're using the email address and correct password you supplied when you pre-purchased rF2. Do NOT use your name nor your nickname.

[Tim Wheatley]

It also says this in the first time install guide.

[David Rego]

Hey,

I have a small issue registering, it says that my e-mail address is incorrect, but i can't find the problem...
My e-mail is something like this xxxxxx.xxxxxx@xxxx.com , is it because of the dot ?

Cheers

[worthy1066]

have you got caps lock on

[Scott Juliano]

Hey,

I have a small issue registering, it says that my e-mail address is incorrect, but i can't find the problem...
My e-mail is something like this xxxxxx.xxxxxx@xxxx.com , is it because of the dot ?

Cheers

Could be. If you have another email without the "." you could try? If it succeeds then that's an issue we'll need to look at... (and yes, it needs to be all lower-case, too)

[David Rego]

yep, upper-case problem

sorry for the confusion , thanks

[JET STREAM]

Hi guys first bought the game after that the Factor2 with Lifetime Online Membership

when I want to login with my email adres & password @Online Race I get this: No account exists with these credentials.

I made only 1 time a account when i purchase the game when I bought the life time Online Membership I logged in with my account.

Also tried Reactivate but still can't login online ;(

Any suggestions?

Cheers xD

[cm_punk]

Salut a tous, gros problème rencontrer depuis 1H . J'obtiens ce message d'erreur a l'ouverture :

Unfortunately, Keller Jean-Pascal, your payment has failed


Quand je vais dans réactiver, il me dit qu'il est bien actif avec l'email ...... Le paiement à été prélever sur mon compte ....J'ai pue jouer hier soir et cette après midi jusqu'à maintenant et plus maintenant ( sauf hors ligne )

Et quand je veux me login pour jouer en ligne , j'obtiens ceci : Login attempt resulted in unknown server response. Login attempt was not successful.

[ctz99]

Unfortunately, Keller Jean-Pascal, your payment has failed

I am also now getting this since about 1 hour ago. Before that everything was working normally.

My payment certainly went through (I have a paypal receipt email) and I got a 'Purchase Complete' mail from ISI.

One interesting note is that I started to pay through through moneybookers before changing my mind and completing payment through paypal.

[Danielgd87]

I have the same problem , Unfortunately, Daniel Gómez Díaz, your payment has failed , i pay and recived and email with confirmation... please staff help me , my Order Number: RF11823543 and my email is danielgd87@gmail.com